Frequently Asked Questions
What makes your tour different from other zipline tours in Alaska?
Our tour is located in a beautiful sub-alpine setting at Juneau's Eaglecrest Ski Area, surrounded by pristine Alaskan rainforest. Since we are located up higher, our tour provides panoramic mountain views with the headwaters to salmon spawning streams running below you. Our tour has uniquely designed treehouses constructed with green building materials. We also have a unique, mechanical braking system so that you do not have to put your hands on the cables to slow yourself down. Our platforms have hand rails for your comfort and peace of mind, too. We are also a small company, locally owned and operated, not a franchise operation, and we are one of the few “Green” tour operators in Alaska. Finally, one of our owners is on the International Canopy/Zipline Tour Committee, and we get regular course inspections through ACCT that allow us to maintain our safety record. We offer discount pricing for children.
There are so many ziplines in Alaska. How do I know which one is right for me?
Trip Advisor and Facebook are great tools for the general public to see what guests are saying about these tours. It can be helpful to research the companies online to see what past participants are saying, then decide what is right for you. Also, if you have concerns about weight, age, or ability limitations, be sure to research each tour to find the one that is appropriate for you and your group.
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How do I get to your location?
Don’t worry. Be happy. We provide free round-trip transportation from the downtown Juneau/cruise dock area (in front of the Mount Roberts Tram to be exact). A detailed description of where to meet, including a map, will be provided when you book your tour.
How long does the tour take?
From the moment we pick you up until the moment we return you to the cruise dock area, the tour takes approximately 3.5-3.75 hours.
I am coming in on a cruise ship. How should I book my excursion?
If you are traveling with Royal Caribbean, Celebrity, Princess, Disney, Lindblad, Entrée Alaska, or Off the Beaten Path and you want to do the zipline tour offered on their website, please book directly with them. Otherwise, you can book the Zipline Tour or any of our Combination Tours directly on our website anytime.
Why do you have age and weight restrictions for your tour?
This tour was built and tested to bring people who weigh between 70-250 lbs at the appropriate speeds across the cables. In order to minimize risk of injury, we are not able to accommodate individuals outside of this weight range on our tour. People ages 8 and above are allowed on our tour. This age was determined collaboratively with our builders and insurance company based on the maturity level required for an active tour of this nature.
We apologize for any inconvenience experienced due to our restrictions, but since our participants' safety comes first, we must hold to these requirements in all cases. Thank you for your understanding!
What have you done to ensure your tour is safe?
Our course is routinely inspected to meet or exceed the ANSI-accredited ACCT guidelines. The steel cable that was used to build our course can hold 27,000 lbs, and we have installed back-up cables throughout the course as well so you are clipped into 2 lines rather than just one. You will be clipped in by your guides throughout the entire tour, and you have a back-up clip in point to put your mind at ease. All of our gear meets National Fire Protection Agency standards, and our guides go through extensive safety training and have First Aid & CPR certifications. They will give you a detailed briefing before the tour begins, and you can take comfort in knowing that thousands of happy customers have zipped through our tour before you.
How will I slow down safely when I am zipping across the cables?
Our course does not require participants to "hand brake" themselves. We have a system designed to bring people onto the platforms appropriately, and we have a back-up mechanical brake that the guide controls so you are not responsible for putting your hands on the cables to slow yourself down. Hand braking can lead to injuries if the participant is not careful, so we have eliminated that risk to enhance your personal experience. You can now relax and enjoy the ride!
Do you offer group or travel agent discounts?
If you're planning a family reunion, birthday party, corporate outing, or other group event, tour discounts begin with the booking of a group of 10 or more people. Please email us for group pricing at email@example.com. We only offer a commission to travel agents who book more than 1 tour with our company. On the 2nd date that a travel agent books a tour with us, please give us a call and we can discuss an ongoing commission contract with you.
How many zips are on your tour?
Our tour consists of 7 ziplines, 10 platforms and an aerial suspension bridge (with a cable we clip you into above that and hand rails to hold onto along the way). The lines vary in length and height throughout the course.
Do I need to sign a waiver?
Yes, all participants must sign a waiver before participating in the tour. The waivers are provided at the lodge upon arrival at the tour location.
I have a 15 year old who would like to do the tour on his own. Is that possible?
Unfortunately not, as our policy is that children 15 and under must be accompanied by a parent or guardian. Children who are 16 or 17 can come on the tour without a parent or guardian, but they must have the Minor Liability Waiver signed by their parent or guardian in advance. Adults ages 18 and above may come on the tour anytime without parental consent.
What is your cancellation policy after booking?
Payment in full is due upon making a reservation. However, your tour fees are 100% refundable until 7 days before the tour at which time 50% of the payment becomes non-refundable. This policy is in place because tours are very difficult to re-book within 7 days of the tour departure. No refunds will be given for cancellations made within 24 hours of the tour.
What should I wear for my zipline adventure?
Juneau is located in the beautiful Southeast Alaskan rainforest, and with that beauty comes a wide range of weather patterns throughout the zipline season. So, we always recommend that you dress in layers. What layers to bring are up to you depending on personal preference. If you get cold easily, you may need to make sure you bring an extra insulation layer; if you get hot easily, you may be fine in a short-sleeve shirt. When you start with a short-sleeve base shirt covered by a long-sleeve warmer layer, you'll be able to layer up or down to stay comfortable. It can be cold, warm, sunny, or rainy on the day of your tour, so wearing layers will allow you to adjust as needed. The weather can vary from Downtown Juneau to the location of the zipline, but it's a safe bet that the zipline course may be just a bit cooler than downtown due to being at a higher elevation. We provide a rain jacket for every guest during the tour - to both keep you dry and to keep any tree sap off of your clothes! You're welcome to wear your own jacket and just put ours over the top for extra sap protection if you'd like.
What should I bring with me for the tour?
Some guests show up with the clothes on their back and the smile on their face. Other guests show up with a small backpack that contains an extra clothing layer, a bottle of water, a snack, and other personal items. So, it's up to you! Space is often limited on the shuttle, so it's best to keep your items to a minimum, but bring what you need. While on the tour, you're welcome to use your camera to snap photos of the beautiful scenery, yourself, and your group! A smaller camera works best, but if you're comfortable bringing your DSLR you may; however, they can be burdensome while zipping at times. Keep in mind that you will be several stories above the forest floor at times while ziplining, so if you drop your camera it will likely not survive; for this reason, be sure that your camera has secure neck & wrist straps or is compact enough to fit in the small zippered hand pocket of the provided rain jacket. If bringing a large camera, Alaska Zipline Adventures' staff ultimately determines if your camera may be taken on the course, as it pertains to your safety and the safety of other guests and our guides. Once you arrive at the zipline course, your guides will collect the group's belongings and secure them at the lodge. Upon returning to the zipline lodge after your exciting tour, you will be able to quickly retrieve your personal items!
What will the weather be like during my visit?
During the summer, weather in Juneau can vary drastically from day to day, and even hour to hour. Locals normally prepare for rain, and then shed some layers if the sun is shining! Juneau is located within a temperate rainforest, so we get a fair amount of precipitation; however, we also experience plenty of beautiful, sunny days! We provide a light rainshell to each participant, in case of rain, and we encourage you to wear layered clothing so that you can adjust depending on the weather at the zipline course!
We zipline rain or shine, so you can join us any day for an amazing zipline adventure!
Shown below is an average temperature & precipitation chart for Juneau: